We want you to be fully satisfied with every item that you purchase from KEYper® Systems. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a refund of the purchase price, minus the shipping, handling, and a 20% restocking fee. The item must be returned in new and unused condition, in original boxes (whenever possible), and with all paperwork, parts and accessories, and original packing slip to ensure full credit. *After 30 Days, no returns will be accepted. Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies, please read our Return Exceptions policy below. Damaged or Defective Items: If you receive a damaged or defective item, contact a Customer Service Specialist within 15 days of delivery at 1.800.399.7888. Please be prepared to supply the specialist with the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. KEYper® Systems will make every reasonable effort to assist you with your return. If you do not contact Customer Service and return via mail, you are responsible for all return shipping charges. If there is extensive damage to the carton upon delivery, customer is responsible for filing a claim with the shipping company. Returning an Item: ALL RETURNS must receive a RMA # from the customer service department, BEFORE returning any items. Any items returned without RMA will not be accepted, and will be returned to the customer. Return Exceptions: Customized Products All sales are final for any KEYper Systems Product with customized labeling and engraving, including Mechanical Boards, Mirror Hangers, Key Plugs and Access Pegs. These items cannot be returned. If an error occurred in your order process or packaging, please contact a Customer Service Specialist at 1.800.399.7888.